Terms & Conditions

Care and Maintanance

Please note that incorrect care and washing of your garment or excess friction could cause pilling. We are not liable for wear and tear. If there is a manufacturing issue we are happy to assess the issue withing 6 months.

Ordering

Ordering is simple and can be done by fax, e-mail or mail. An order form must be completed to ensure that the correct information is provided and that your order is supplied to your satisfaction. An order number will allocated to your order as a reference and to confirm your specifications and amounts. Please be aware that one invoice only will be raised per order placed. If individual invoices are required this will be the main customer's responsibility.

Payment

All prices exclude GST. Orders received must be paid for in full prior to the goods being dispatched. Please note: extra charge incurred on larger size made to order. Payment options are : Credit Card (Mastercard & Visa, requires a 2.5% surcharge) Money Orders and Cheques (payable to Vorei Designs) or Direct Deposit, as follows:

Account Name: Vorei Designs
Bank: National Australia
Location: Wangara
BSB: 086 484
Account Number: 753 28 0086

Displayed prices are subject to change without notice.

Delivery

Vorei Designs uses Australia Post Registered Parcel System (delivery costs are applicable). A signature on delivery will be required. All goods will be dispatched promptly on receipt of payment. For any out-of-stock or special orders please allow 6-8 weeks.

Returning Goods

Goods may be returned within 14 days from your invoice date and must be as new/in original condition. No refunds will be offered if goods are damaged or soiled. Before placing an order please ensure that colour choice is correct and measurements for sizing are also correct (please refer to our sizing charts). A No Refund policy applies to any order over $500.

Absolutely no exchanges/refunds can be accepted for any reason later than 30 days from your invoice date. All exchanges/refunds will incur a 10% restocking fee when returned within 30 days.

Please note: There are colour variations that occur within each fabric delivery, therefore we cannot accept returns for this reason. Silver Piping is used in some garments to achieve a distinctive look, and requires extra care. Vorei does not accept responsibility for incorrect usage.

Australia Post Registered Mail is suggested when returning goods as it is the purchasers responsibility for the return of goods. We are unable to accept liability for goods lost in transit.

Return items must be sent to: PO BOX 1563, WANGARA WA 6065

Copyright

Reproduction of Vorei Designs is strictly forbidden and is an infringement of our patterns and copyright. Any item within the Vorei Design Range may not be copied and will result in appropriate action being taken.